Monroe Group continues to monitor the current environment as the situation continues to change and evolve. We are, first and foremost, committed to the health and safety of our residents, team members, vendors, partners and the communities that we own and manage. We have adopted new policies and procedures during this crisis that follow the Centers for Disease Control and Prevention (CDC) recommendations and comply with all state and local government mandates to help reduce the spread of the virus.
Monroe Group Offices
- All our offices are closed to the public.
- We are in the office to handle emergencies, do administrative work and take deliveries.
- Our offices can be reached by email, phone or fax.
- For lease and rental inquiries, please call the community or visit www.monroegroup.com.
Deliveries & Vendors
- Offices: please call us or use the entrance ringer to contact us to let you in.
- Resident: please deliver directly to residents; the office no longer accepts resident packages or deliveries.
Residents
- Please comply with city, state and local governments mandates and orders about COVID-19.
- All common areas are closed (except as authorized by Monroe for an Essential Activity) to prevent the spread of COVID-19 until further notice. Please refrain from using and do not hang out in common areas.
- Our offices are now closed to you, our residents, and the public. We are in the office for emergencies, administrative work and deliveries.
- We are no longer accepting resident deliveries or packages at the office. Deliveries will be made directly to your apartment entrance or you will need to call your delivery carrier (like Amazon or FedEx) to make arrangements to pick up your delivery.
- Rent checks and money orders should be mailed using the US Postal Service or by depositing your check or money order in your community’s drop box. Please make sure you fill in all blanks and include your apartment number.
- Update us right away if your job and income changes. We will make Tenant Income Reporting (TIR) forms available outside of your community’s office during normal business hours for you to complete and return via email, fax, US Mail, or the community drop box.
- Certifications continue to be required. Use email, fax, US Mail, or the office drop box to send us your certification paperwork. We’ll call you to conduct your certification interview.
- We have limited our work in your home to emergencies only. . If you have a non-emergency maintenance request, please be patient as we wait for CDC, Federal and State guidance to resume normal operations before we complete those repairs.
- We are cleaning and sanitizing the common areas daily in addition to our regular cleaning routine and have posted signs detailing our sanitizing work.
- The Laundry Room is open, but residents are asked to follow social distancing rules (stay 6 feet away from another person) and limit their time.
